302D1, 26C1, Call Master IV, Call Master V, 2420, 4610, 4621, 4622, 4625 IP and DCP Terminal Product TransitionAvaya Aura® Call Center Elite Support+Exam Dumps. 2. Avaya Aura Contact Center Release 6. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. 0. Huawei. Corresponding Certifications: ACSS - 7895 , Avaya Other Certification. 1. Avaya Aura Contact Center : Procedure to bring the AACC server box up and make it functional following a power outage. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. Feature Pack 2 (Service Pack 14) was issued in. Access next generation features any time you like without additional costs. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. . 1 + Patch 23345 Avaya Aura® System Manager 7. x Release Notes document. Ameyo got a 7. From the Tables Available list, double-click a table. Agent for Desktop (Avaya) Application Enablement Services (Avaya Aura) Aura Conferencing (Avaya)** Aura Platform (Avaya) Avaya Analytics (w/ CSP) Avaya Analytics (w/ Oracle)** Avaya Cloud Office (ACO) Avaya Experience Platform (AXP) Breeze Platform (Avaya) Client SDK (Avaya) Co-Browsing Snap-in Communication Manager (Avaya Aura. Additional reporting is available optionally with Avaya Call Management System Recently, Avaya enhanced its contact center portfolio for the mid-market with a new Workforce Optimization Select solution that works with Avaya IP Office Contact Center, Avaya Contact Center Select and Avaya Aura Contact Center. DevConnect Enhanced level members can access Tier 1 - 4 developer technical support as part of their membership benefits package and may purchase additional hours by contacting their DevConnect Business Development Manager. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. Avaya Agent for Desktop provides a. Orchestration Designer combines next generation releases of what were previously known as Dialog Designer and the Service Creation Environment (SCE) for Avaya Aura Contact Center. Mitel. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. 77 Course Code 0362. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andWhat’s New in Release 9. 0 Release Notes Page 1 TABLE OF CONTENTSAvaya Aura Contact Center Release 7. Which feature of Avaya IX TM Workforce Engagement Select would enables them to. “Avaya surpassed my expectations, I thought it would take months to implement the solution, but we were up and running in a matter of weeks,” says CEO Nick Grey. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. 1 77600V 24 Hours ViLT Updated 7. Learn more and download the sample application. Avaya Contact Center Select Implementation and Maintenance Exam. Avaya Call Center Basic software is a core ingredient in Avaya Aura Communication Manager and allows call centers to deal with many fundamental requirements including service observation and more: It helps your agents handle calls more effectively and boosts your call centers overall level of productivityat a single site or across an enterprise. Application Notes for Configuring Avaya Aura ® Contact Center R6. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Experience Portal 7. Link disclaimer Avaya is not responsible for the contents or reliability of any linked The Contact Center Manager Administration Real-Time Reporting displays provide up-to-date statistics for your contact center and resources. 01, 8. Control Manager Release 9. 1. 0. Avaya continues to offer and support its existing multiple contact center platforms, each of which is aimed at a different part of the market. These steps can include call treatments. In this report, Aragon Research reviews key trends and predicts: By year end 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. Underlying communications infrastructure can be provided by the Avaya Aura Platform. 1. 6. 01, 8. ACSS-7220X. 10. After installation is complete you may re-enable Automatic Maintenance. 0. 1 was made generally available in July 2019. Avaya Aura® Contact Center Implementation 70210V 40 hours vILT Updated to 7. x. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andThe call flow consists of the following steps: The call comes into the PBX/ACD from the PSTN. 3 • Avaya Aura® Call Center Elite 10. December 2016 Using Avaya Aura. 05, 2023. Select your currency . Over the years, we’ve formed permanent. 1. 4 lineup to Avaya Contact Center Select 7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Deliver great experiences with Avaya Experience Platform. 8. These roles are pre-configured or built-in to cover different job functions related to administration and contact center operations. Here, we’re going to. 08 April 2022. Likewise, you may compare their general user satisfaction rating: 96% (Ameyo) against N/A% (Avaya Aura Call Center Elite). 43 3. Hosted Service. 03 Document date: 12 November 2010 Product release: Release 6. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. For basic voice processing (Give IVR), the server communicates with Avaya Messaging over the CLAN using the Meridian Link interface. 1. 9. 74970X Questions And Answers Price: $58. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Lab 1: Pre-Installation Tasks (Contact Center Manager Server) Lab 2: Pre-Installation Tasks (Contact Center Multimedia server) Lab 3: Install Contact Center Multimedia. This Offer Overview is for Avaya, Authorized Distributors and Business Partners. Avaya Aura Contact Centre. AVAYA IP OFFICE WITH ACCS INTEGRATION: IP Office businesses with the Avaya Contact Center Select add-on can now have enterprise level reporting without the Enterprise cost. 7 Reviews. ,entire report) ActivityCode Table. Products & Solutions onwards. (Typically, use the name of the site where the Avaya Aura Contact Center server is located. 0. 6 Upgrade and Migration Guide. Using Agent Desktop for Avaya Contact Center Select Release 7. “Avaya Aura Contact Center raises the bar in the integration of multiple channels. 0. I am currently working on connecting to Avaya Aura Contact Centre RTD tables. 1 Build 41: - Contact Center Manager Server (CCMS) - Contact Center Manager Administration (CCMA) - Contact Center Multimedia (CCMM) - Communication Control Toolkit (CCT) Avaya Aura Platform: - Avaya Aura Communication Manager. 3. Hosted. 0. 6 Upgrade and Migration Guide. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service. 9 and 3. 2. Release 7. 1 On Azure. All through a beautifully simple and seamless integration between CRM. This includes adding features to enable the quick integration of Web Chat functionality on any website. Lab 6: Contact Center Multimedia Email. A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. Super Patch 2 Avaya Aura® Call Center Elite Multichannel (EMC) 6. Options for your role, industry, solution, or current skill level. 4 lineup to Avaya Contact Center Select 7. 1. 2) deployment - The Avaya Aura Contact Center and Avaya Contact Center Select Manager Servers (CCMS) support a range of programming APIs, in addition to a number of SOA web services known as CCMS Open Interfaces . Products affected Avaya Aura Contact Center 7. 2. Avaya WebRTC Connect enables Avaya Contact Center customers to embed voice and video communications in their mobile applications. x you must use the version of the Patch Scanner published in the 7. 1 77600V 24 Hours ViLT Updated 7. 5This video covers how to configure the Avaya Aura Contact Center (AACC) Multicast Controller. Avaya Contact Center Select Implementation and Maintenance Exam. Important Note: The Avaya Contact Center Select SDKs must not be installed on Contact Center Select. Individual questions are listed within each section. . 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. The call comes into the Avaya Communications Manager (ACM) PBX from the PSTN. To be able to use the Agent Web services, each agent must be assigned to an e-mail skillset. This is an "out-of-the-box" offering that integrates Salesforce with Avaya Aura Contact Center. 1. Contact Center Multimedia (CCMM): CCMM is a Microsoft Windows 2000 client/server multimedia contact center application that blends underlying e-mail, Web and telephony communications capabilities provided by CCMS. Dynamic notifications through email, SMS and mobile apps based on business rules you. 46 18 0W | Avaya Contact Center Select for Sales Page over a quarter of organizations say that their technology systems are failing to meet their current needs. Created on: Byron Jackson. The components available for desktop upgrade are: Call Center Elite Multichannel Desktop Call Center Elite Multichannel Reporting For more details on upgrading each component, refer to Avaya Aura® Call Center Elite MultichannelIntroducing the Avaya Replacement Program. Manager Server from which you want to run and schedule performance, configuration, and network reports (if you work in a networked environment). Learn more and download the sample application. Interoperability with Avaya Workplace Client version 3. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. For more details please contact. 97%, respectively). IMPORTANT The following end of support dates have been announced: Release 7. x Release Notes document. 1 Issue 1 June 2019. Avaya Call Management System (CMS) – R. Additional reporting templates and Report Creation Wizard tool. Here you can match Avaya Aura Call Center Elite vs. NET SDK in release 6. Select the Contact Center Manager Server on which to add the elements. Avaya Aura Solution for Midsize Enterprise (Legacy) 3. Your contact center connects your business to your community, enabling customers to order products, callers to request support, clients to make appointments, and much more. Easy to share and access through web, Comstice Wallboard mobile app and desktop ticker. The company's platform includes unified communications and contact center services. As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). The Agent Open Interface is a SOA-modeled API hosted on CCMM. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 1 Avaya Port Matrix: Center 6. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. Important Note The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT . Service Pack 2 (Release 7. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. 1. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. Overview. Avaya Aura Contact Center deployed with full voice and multimedia contact types. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Our platform-driven managed services are built on a unique set of tools to monitor infrastructure to custom applications and help enterprises focus on delivering exceptional customer experiences instead of worrying about daily operational. Implementing and Supporting Avaya Aura® Experience Portal and Proactive Outreach Manager 7005V 40 Hrs ViLT Updated (POM 3. Avaya Control Manager (previously known as Avaya Contact Center Control Manager) is a centralized operational administration solution that enables contact center administrators and supervisors to control all of the administrative elements that comprise a single or multiple location Avaya-based contact center environment. 75940X . IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be. 5K views•40 slides. Find hidden reports in the AACC RCW. See readme with the application zip file for further information. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. Enterprise level reporting solutions designed specifically for Avaya Aura (AACC) users, providing the comprehensive reporting tools agents and managers are requesting. 1 File Name MD5 ChecksumOverview. 1 software is available as an Open Virtual. Under Server Mode Configuration, select Switchover. It brings together teams, resources, and the analytics and insights to maximize. Learn more and download the tutorial. 7492X . Support Levels Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. Skilled in Session Initiation Protocol(SIP),Avaya Aura platform, Avaya IP Office ,IP Telephony, Avaya Contact Center Select (ACCS) and AACC. 1. Highlights Supports skill-based routing, call treatments,. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents. We work with academic institutions, corporations, and professional associations to translate. See readme with the application zip file for further. By Request. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. Release 10. Avaya Enterprise Cloud™ is an all-in-one dedicated cloud communication and collaboration solution that helps creating effortless and complete customer or constituent and employee experiences. 2 (September 2021) Overview Interfaces LearningAbout Converged Communication Systems, LLC. com Adapter) – Issue 1. Integrating Avaya Aura Communication Applications (7130) (Int Comm App) (7130) View Course. Product Overview. The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. 2. ASPS - 5000 Avaya Contact Center Select ASPS - 5300 Avaya Control Manager for Enterprise ASPS – 5303 Avaya Call Management System . This document provides information and procedures for agents who use the. 1 Avaya Aura® Presence Services 6. Products & Solutions. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Select PBX CS1000. See readme with the application zip file for further. 1. Release 7. Avaya Experience Platform is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open Contact Center as a Service (CCaaS) architecture with scalability, security, and in-depth analytics across the customer journey for a simple and flexible cloud experience. Post that this is an in place direct upgrade to 6. Contact Avaya or Avaya Channel Partner (as applicable) for more information. 4 lineup to Avaya Contact Center Select 7. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Products & Solutions. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. ) A The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations. 0. x you must use the version of the Patch Scanner published in the 7. Bear in mind to select the application that best addresses your top needs, not the software with the higher number of features. Product Features. 6 score, while Avaya Aura Call Center Elite has a score of 7. • Avaya Aura Contact Center on Avaya Communication Manager • Avaya Contact Center Select on IP Office Remote Agent option selection is based on a variety of customer characteristics covered in this document. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. 1. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Downloads/Patches, Maintenance. Refer to the Avaya Aura Contact Center Commissioning. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Call Center Elite Multichannel 6. With Avaya Contact Center Select (ACCS), Spectrum solutions can now target agents and managers with the Key Performance Indicators to help improve overall. Workflow Designer includes the following Web services: Agent Administration Service: enables client applications to add, delete, and modify agents. Find hidden reports in the AACC RCW. Administrating Avaya Contact Center Select Basics R7. [4] [5] [6] In 2019, the company. Avaya CMS and AACC real-time and historical data visualization. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program Relationship Benefits. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. Run the Avaya Aura Call Center Elite Multichannel Desktop. We’re an authorized Lenovo warranty and post-warranty repair centre – able to repair personal and business grade Lenovo hardware across BC. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MIND Release 7. It brings together teams, resources, and the analytics and insights to maximize. Lab 5: Configure the Contact Center for Multimedia and Outbound. 71201X . 5get more information. 10. x you must use the version of the Patch Scanner published in the 7. About Converged Communication Systems, LLC. Company. The exam cram pdf file is used to reading directly and printing out for 78950X practice. CLASSIC Offer. 4. x Release Notes document. 2. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. Avaya Aura Communication Manager delivers more than 700 services for unified communications, including support for mobility, contact center, messaging, auto attendant,Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite. In the left pane, expand CC. 1. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. The solution provides the infrastructure to securely handle these calls, requiring few changes to the contact center or agent experience. 1. • ®Increase investment value by building upon existing Avaya Aura Communication Manager, Call Center Elite, and Call Management System platforms. Configuring Avaya Aura® Communication Manager and Avaya Call Management System Release 16. The Avaya Contact Center Server communicates with Avaya Messaging to instruct it to play prompts, collect digits input by callers, or both. Demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center. 1 software is available as an Open Virtual Appliance (OVA) file. By year end 2024, 55% of contact center providers will enable the development of an enhanced customer profile that will enable a more. 1. The new platform, Avaya Aura 10, is now. Welcome to my LinkedIn profile! As a passionate Solution Consultant, my mission is to create and demonstrate the art of the possible for customers. In this research report, Metrigy’s CEO & Principal Analyst, Robin Gareiss, answers common questions around contact center modernization from IT and CX leaders. x. ACIS. 1. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. Agent Desktop application to accept, manage, and close contacts of all media types in Contact Center. Aura® Experience Portal to the contact center enables customers to complete part or even the entire call using touch tones or speech recognition to get information, such asWest Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. 1. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Empower remote agents with the right knowledge and insights to drive better customer experiences. NEC. Now, with R10, Avaya. Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya. Select the Skillsets tab. Avaya Experience Platform connects voice. 11 for Windows and Android. Exam Code: 78950X. Dynamics Telephony provides real agent efficiencies, saving time on every inbound and outbound call. 4 Issue 1. 02 10. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. Interfaces Overview. 2 Administrating Avaya Aura® Call Center Elite - Basics. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. 1) was issued August 2022. 7 Avaya Aura® Application Enablement Services (AES) 7. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Alternatively, the Avaya Aura Contact Centre is designed to make managing the customer experience easier than ever with a simple user interface. Avaya Aura® Communication Manager Compatibility The Avaya IP Deskphones/IP Phones using Avaya Deskphone H. Avaya IP Office Contact Center Avaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 –250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English only G14 languagesYou have a midsized customer considering the Avaya Contact Center Select offer. 1. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. Avaya Content Store. As soon as the call arrives at the PBX, it is routed to the IVR (also. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. Enter information into the following boxes: Name: The name for the data source. Powered by Zoomin Software. step 17 on page 76. 5 Hour WBT New Avaya Aura® Contact Center Administration 21190V 32 hours vILT Updated to 7. 01 • Open SIP Platforms o Broadsoft Broadworks R22. Avaya Aura Contact Center Release 7. 1. Social Media 8-and-Out Podcasts. 2 introduced the following new and enhanced features: Support for Avaya Aura 8. Page 2 Software at any given time. Highlights Supports skill-based routing, call treatments, reporting, unified agent management, and the graphical Avaya Orchestration Designer workflows and scripting utility. 3312 Exam Torrent - Avaya Aura® Contact Center Administration Exam. 1. Contact Avaya or Avaya Channel Partner (as applicable) for more information. 1 and Avaya Aura CM7. To add another table, repeat . Avaya Product Lifecycle Dates as of November 17, 2023 Dark Green cells indicate -changed in last 30 days (from date of report). Remember to select the software that best addresses your most urgent needs, not the application with the higher number of features. Avaya Contact Center Select Release 7. Lab 4: Post-Installation Contact Center Multimedia Commissioning. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedUsing Avaya Aura ® Contact Center Reports and Displays. 1 77600V 24 Hours ViLT Updated 7. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. 1 77600V 24 Hours ViLT Updated 7. This is the first release of Avaya Contact Center Select. 4 lineup to Avaya Contact Center Select 7. Avaya Aura Contact Center 7. NET and Java applications. Net, CCT Open Interfaces and CCMS Programming SDKs. 1 77600V 24 Hours ViLT Updated 7. ExitCertified offers a full suite of Avaya training courses across North America. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or So-cial Media through a single, easy to use interface. If you select only one table, skip to . 7691X. The support telephone number is 1-800-242-2121 in the United States. 78950X. Release 7. 5 Hour WBT. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. Notes This download contains information on desktop lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Release 7. An agent may not be assigned a skillset for which he/she does not. 1 Avaya Aura® Session Manager 7. DescriptionFor information about this feature, see Administering Avaya Aura® Call Center Elite Multichannel • The number of emails polled from Microsoft Office 365 depends on the connection between the Call Center Elite Multichannel server and. 2. ) A. 18. 0 and later is available in Germany only. CT Eazipopper is the integration between Salesforce and Avaya by CT solutions. See how Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for your customers and employees at every touchpoint. Suite licenses bundle select features that ensure each enterprise user receives the best set of capabilities for their business role. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Classes for end users, administrators, developers, designers, and more. 1 was made generally available in May. ° Avaya Aura® Call Center Elite: Avaya Aura Call Center Elite customers can add an affordable multi-channel solution with Avaya Aura Contact Center. Connect customer service across every touchpoint. 4. System administrators and contact center supervisors. 3. WebLM OVA must deployed with the Disk Format – Thick Provision Lazy Zeroed. Avaya Aura Contact Center. In the Create New Data Source window, select InterSystems ODBC as the driver, and click Finish.